1. Change-of-mind refund window
This window applies to your first payment. You can request a full refund within 7 days of successful payment, without giving a reason. This applies to monthly and annual plans. Eligibility is based on when you send your request.
Renewal payments are not eligible for change-of-mind refunds. The first payment is also outside this voluntary window after 7 days.
This change-of-mind policy does not restrict other rights relating to faulty products, duplicate or unauthorized charges, undelivered services, or applicable law.
2. How to request a refund
Email support@thinkdeepwide.com with “ThinkDeepWide refund” in the subject and include your purchase email, order number, and payment date. A change-of-mind refund does not require usage logs, screenshots, or a reason. If we need to verify the order, we will request only necessary information, never full card details or a login code.
We will review the request and reply with the outcome. Refunds return through the original payment method; settlement timing depends on the payment provider and bank. For Lemon Squeezy orders, a refund can take up to 10 days to appear on your statement.
3. Cancellation is different from a refund
Cancellation stops the next billing cycle; a refund returns a payment already made. If you need both, say so in your request. Purchasing is not open yet; subscription management and cancellation access will be provided when it opens.
When a paid period is fully refunded, its paid authorization ends and future renewals stop. This does not erase chat or project files on your computer. For partial refunds, if applicable, we will clarify remaining access separately. Resubscribing after cancellation and expiry of an early-bird subscription uses the offers available then.
4. Statutory rights and payment disputes
Refunds, repairs, compensation, or other remedies required by applicable law are not limited to the change-of-mind window. For example, rights under the Australian Consumer Law, where applicable, cannot be excluded by this policy. Contact support@thinkdeepwide.com about product or service issues.
As merchant of record, Lemon Squeezy may also process refunds independently under its refund and chargeback rules. This policy does not limit its authority or your legal right to contact your payment provider.
5. Current sales status
This policy is provided by PENGQIAN LU in Sydney, Australia. Purchasing is not open yet; there is no active checkout or automatic renewal on this website. These refund rules apply to ThinkDeepWide subscriptions when purchasing opens. See Pricing for amounts and current availability.